Charter ranks dead last in customer satisfaction
May 24, 2008 7:29 pm DoublespeakIn what will be a shock to absolutely no one, oanow.com reports today that Charter Communications has placed dead last in a customer satisfaction survey conducted by the American Customer Satisfaction Index at the Ross School of Business at the University of Michigan. Charter’s efforts to improve customer service and win back the respect of their subscribers obviously failed miserably last year, because they actually scored lower this time around than the last by two percent.
Charter got beat by Time Warner, Direct TV, DISH Network, Cox, and even the Internal Revenue Service. The only company terrible enough to match Charter at the bottom of the heap was Comcast, whose employees will crash on your couch while waiting for their own internal support to answer their calls. Isn’t it exciting to know that such an inept company as Charter is giving you guarantees that your personal information will be kept safe as they bundle it up and sell it to advertising companies?
From the article:
Lynne Coker, director of governmental affairs for Charter Communications, said the report is not a clear picture of what’s going on with the company.
Coker said the report may be measuring customer satisfaction only in regard to cable services and not the increased bundled services — cable, phone and Internet — the company offers.
“As people take advantage of those bundled services, those numbers should improve,” Coker said.
Wow. This Lynne Coker must hold an advanced degree from the Ted Schremp School of Delusional Business Doublespeak.
November 26th, 2008 at 12:08 pm
Just got off the phone with Charter support. Not that I got any support. My mother is visiting and she was not able to send mail (she uses Outlook), but she could receive mail. The outgoing serve was set the way they said… still won’t work. After three failed calls to their support center I googled for a solution. I decided to see if their smtp server excepted non charter precense/access. BELIEVE IT OR NOT THEY DON’T ALLOW YOU TO CONNECT UNLESS YOU ARE USING CHARTER TO GET TO THE NET!!! Wow! So after a little more google work I discovered that they have another smtp server smtp.charterinternet.com that does allow non charter connection. YOU WOULD THINK THE SUPPORT PEOPLE WOULD KNOW THIS… Well maybe they do but are not allowed to tell you. I was told to use the Charter web mail… THEY SUCK!