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	<title>Comments for Charter Watcher</title>
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	<link>http://www.charterwatcher.com</link>
	<description>Watching Charter watching you</description>
	<pubDate>Wed, 07 Jan 2009 07:01:07 +0000</pubDate>
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		<title>Comment on Charter ranks dead last in customer satisfaction by Chris Williams</title>
		<link>http://www.charterwatcher.com/2008/charter-ranks-dead-last-in-customer-satisfaction/#comment-324</link>
		<dc:creator>Chris Williams</dc:creator>
		<pubDate>Wed, 26 Nov 2008 17:08:03 +0000</pubDate>
		<guid isPermaLink="false">http://www.charterwatcher.com/?p=15#comment-324</guid>
		<description>Just got off the phone with Charter support.  Not that I got any support.  My mother is visiting and she was not able to send mail (she uses Outlook), but she could receive mail.  The outgoing serve was set the way they said... still won't work.  After three failed calls to their support center I googled for a solution.  I decided to see if their smtp server excepted non charter precense/access.  BELIEVE IT OR NOT THEY DON'T ALLOW YOU TO CONNECT UNLESS YOU ARE USING CHARTER TO GET TO THE NET!!!  Wow!  So after a little more google work I discovered that they have another smtp server smtp.charterinternet.com that does allow non charter connection.  YOU WOULD THINK THE SUPPORT PEOPLE WOULD KNOW THIS...  Well maybe they do but are not allowed to tell you.  I was told to use the Charter web mail...  THEY SUCK!</description>
		<content:encoded><![CDATA[<p>Just got off the phone with Charter support.  Not that I got any support.  My mother is visiting and she was not able to send mail (she uses Outlook), but she could receive mail.  The outgoing serve was set the way they said&#8230; still won&#8217;t work.  After three failed calls to their support center I googled for a solution.  I decided to see if their smtp server excepted non charter precense/access.  BELIEVE IT OR NOT THEY DON&#8217;T ALLOW YOU TO CONNECT UNLESS YOU ARE USING CHARTER TO GET TO THE NET!!!  Wow!  So after a little more google work I discovered that they have another smtp server smtp.charterinternet.com that does allow non charter connection.  YOU WOULD THINK THE SUPPORT PEOPLE WOULD KNOW THIS&#8230;  Well maybe they do but are not allowed to tell you.  I was told to use the Charter web mail&#8230;  THEY SUCK!</p>
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		<title>Comment on Charter screws a father, but rewards the CFO. Surprised? (updated) by Eugene</title>
		<link>http://www.charterwatcher.com/2008/charter-screws-a-father-but-rewards-the-cfo-surprised/#comment-235</link>
		<dc:creator>Eugene</dc:creator>
		<pubDate>Tue, 21 Oct 2008 11:35:45 +0000</pubDate>
		<guid isPermaLink="false">http://www.charterwatcher.com/?p=39#comment-235</guid>
		<description>I am looking for some idea and stumble upon your posting :) decide to wish you Thanks. Eugene</description>
		<content:encoded><![CDATA[<p>I am looking for some idea and stumble upon your posting <img src='http://www.charterwatcher.com/wp-includes/images/smilies/icon_smile.gif' alt=':)' class='wp-smiley' /> decide to wish you Thanks. Eugene</p>
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		<title>Comment on My letter to The Consumerist by Vance Decker</title>
		<link>http://www.charterwatcher.com/2008/my-letter-to-the-consumerist/#comment-34</link>
		<dc:creator>Vance Decker</dc:creator>
		<pubDate>Tue, 12 Aug 2008 21:54:37 +0000</pubDate>
		<guid isPermaLink="false">http://www.charterwatcher.com/?p=19#comment-34</guid>
		<description>Big Deal, I don't know who is worse, Charter, or the Consumerist.com with their worst company of the year fraud sham contest.</description>
		<content:encoded><![CDATA[<p>Big Deal, I don&#8217;t know who is worse, Charter, or the Consumerist.com with their worst company of the year fraud sham contest.</p>
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		<title>Comment on Charter screws a father, but rewards the CFO. Surprised? (updated) by Psychic Advice</title>
		<link>http://www.charterwatcher.com/2008/charter-screws-a-father-but-rewards-the-cfo-surprised/#comment-18</link>
		<dc:creator>Psychic Advice</dc:creator>
		<pubDate>Mon, 14 Jul 2008 13:52:38 +0000</pubDate>
		<guid isPermaLink="false">http://www.charterwatcher.com/?p=39#comment-18</guid>
		<description>Thanks for the great info. I hope you'll follow this with some more great content.</description>
		<content:encoded><![CDATA[<p>Thanks for the great info. I hope you&#8217;ll follow this with some more great content.</p>
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		<title>Comment on Charter screws a father, but rewards the CFO. Surprised? (updated) by scoosdad</title>
		<link>http://www.charterwatcher.com/2008/charter-screws-a-father-but-rewards-the-cfo-surprised/#comment-17</link>
		<dc:creator>scoosdad</dc:creator>
		<pubDate>Sun, 13 Jul 2008 18:27:47 +0000</pubDate>
		<guid isPermaLink="false">http://www.charterwatcher.com/?p=39#comment-17</guid>
		<description>Update to the story here:

http://consumerist.com/tag/charter-cable/?i=5023127&#38;t=you-won-a-65+inch-tv-from-charter-cable-here-is-your-19+inch-tv

I'm no Charter lover, but I think you need to admit that there is more to this story than what you originally wrote.  Lots of misunderstandings, starting  with the 15 year old daughter who took the original phone call.   Turns out they didn't win the grand prize (nobody at Charter used those words when they spoke to the daughter, apparently) but won instead one of the lesser-value consolation prizes that was added  by Charter after the contest was announced.

The real grand prize winner was a dad in Tennessee who had leukemia.  See the Charter press releases in the link and the subsequent followups by the Charter PR rep.

With something like this, it's easy to report the initial sensational story as passed around the internet, but it's harder to be responsible and provide the followup when it turns out that the story isn't entirely true the way it was originally reported.</description>
		<content:encoded><![CDATA[<p>Update to the story here:</p>
<p><a href="http://consumerist.com/tag/charter-cable/?i=5023127&amp;t=you-won-a-65+inch-tv-from-charter-cable-here-is-your-19+inch-tv" rel="nofollow">http://consumerist.com/tag/charter-cable/?i=5023127&amp;t=you-won-a-65+inch-tv-from-charter-cable-here-is-your-19+inch-tv</a></p>
<p>I&#8217;m no Charter lover, but I think you need to admit that there is more to this story than what you originally wrote.  Lots of misunderstandings, starting  with the 15 year old daughter who took the original phone call.   Turns out they didn&#8217;t win the grand prize (nobody at Charter used those words when they spoke to the daughter, apparently) but won instead one of the lesser-value consolation prizes that was added  by Charter after the contest was announced.</p>
<p>The real grand prize winner was a dad in Tennessee who had leukemia.  See the Charter press releases in the link and the subsequent followups by the Charter PR rep.</p>
<p>With something like this, it&#8217;s easy to report the initial sensational story as passed around the internet, but it&#8217;s harder to be responsible and provide the followup when it turns out that the story isn&#8217;t entirely true the way it was originally reported.</p>
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		<title>Comment on NebuAD is as bad as we thought by Michael Z</title>
		<link>http://www.charterwatcher.com/2008/nebuad-is-as-bad-as-we-thought/#comment-12</link>
		<dc:creator>Michael Z</dc:creator>
		<pubDate>Sun, 22 Jun 2008 23:44:40 +0000</pubDate>
		<guid isPermaLink="false">http://www.charterwatcher.com/?p=31#comment-12</guid>
		<description>I read the paper and I'm not impressed by Nebuad's groundbreaking technology.  They have, for the moment, seem to created nothing more than persistent cookies.  

So far, denying Javascript pretty much kills their ad serving because it can't drop any cookies tied to your "unique hash" and thus what information it knows about you goes unused.

However, I have to believe this is simply the first small step in further privacy infringements.  I think Nebuad would much rather have it tied to something a bit more concrete, but the ISPs are worried about initial customer uproar, so they had to come up with this kludge.  Given time, I'm sure that all parties will continue to whittle away at any appearance of anonymity and simply call it what it is: tracking what you do online and selling it to the highest bidder.

I hate to get into name calling, but this scheme is douche-baggery of the highest order.  I work in the advertising industry and the big buzzword "behavioral advertising" has been thrown about for some time.  The truth is that any time you start talking about the behavior of people, you're pretty much helping yourself to a seat in their living room, their car or next to them when they enjoy their down time.  

Online marketers are on a certain path to being in the same category as telemarketers; annoying, intrusive, inconsiderate and usually scammy.

Nebuad's venture capital angels deserve to lose their investment as I'm sure the company won't survive the public outcry.</description>
		<content:encoded><![CDATA[<p>I read the paper and I&#8217;m not impressed by Nebuad&#8217;s groundbreaking technology.  They have, for the moment, seem to created nothing more than persistent cookies.  </p>
<p>So far, denying Javascript pretty much kills their ad serving because it can&#8217;t drop any cookies tied to your &#8220;unique hash&#8221; and thus what information it knows about you goes unused.</p>
<p>However, I have to believe this is simply the first small step in further privacy infringements.  I think Nebuad would much rather have it tied to something a bit more concrete, but the ISPs are worried about initial customer uproar, so they had to come up with this kludge.  Given time, I&#8217;m sure that all parties will continue to whittle away at any appearance of anonymity and simply call it what it is: tracking what you do online and selling it to the highest bidder.</p>
<p>I hate to get into name calling, but this scheme is douche-baggery of the highest order.  I work in the advertising industry and the big buzzword &#8220;behavioral advertising&#8221; has been thrown about for some time.  The truth is that any time you start talking about the behavior of people, you&#8217;re pretty much helping yourself to a seat in their living room, their car or next to them when they enjoy their down time.  </p>
<p>Online marketers are on a certain path to being in the same category as telemarketers; annoying, intrusive, inconsiderate and usually scammy.</p>
<p>Nebuad&#8217;s venture capital angels deserve to lose their investment as I&#8217;m sure the company won&#8217;t survive the public outcry.</p>
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		<title>Comment on NebuAD is as bad as we thought by Jesse</title>
		<link>http://www.charterwatcher.com/2008/nebuad-is-as-bad-as-we-thought/#comment-10</link>
		<dc:creator>Jesse</dc:creator>
		<pubDate>Fri, 20 Jun 2008 00:19:53 +0000</pubDate>
		<guid isPermaLink="false">http://www.charterwatcher.com/?p=31#comment-10</guid>
		<description>Robb,

I've not heard the Gator rumor, but if I come across anything I'll definitely mention it here.

I've also read your report, which is the most informative thing I've seen yet on the matter. The only thing I'm left wondering is the end result of having this technology on tap. NebuAD's code may start by making hashes and dropping IP addresses, and it even may protect a customer's identity, but for how long? At what point do they decide tying a hash to a log on the script server is just another "enhanced service?" At what point do they then try to tie an email address to that IP? Then the IP to an address, then a name from the tax assessor , and so on. Next thing you know NebuAD has a full-on database, and all by using data they got legally from Charter.

It's a total disaster. Your efforts are absolutely paramount in getting this stopped. Thank you for all of your hard work.</description>
		<content:encoded><![CDATA[<p>Robb,</p>
<p>I&#8217;ve not heard the Gator rumor, but if I come across anything I&#8217;ll definitely mention it here.</p>
<p>I&#8217;ve also read your report, which is the most informative thing I&#8217;ve seen yet on the matter. The only thing I&#8217;m left wondering is the end result of having this technology on tap. NebuAD&#8217;s code may start by making hashes and dropping IP addresses, and it even may protect a customer&#8217;s identity, but for how long? At what point do they decide tying a hash to a log on the script server is just another &#8220;enhanced service?&#8221; At what point do they then try to tie an email address to that IP? Then the IP to an address, then a name from the tax assessor , and so on. Next thing you know NebuAD has a full-on database, and all by using data they got legally from Charter.</p>
<p>It&#8217;s a total disaster. Your efforts are absolutely paramount in getting this stopped. Thank you for all of your hard work.</p>
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		<title>Comment on NebuAD is as bad as we thought by Robb Topolski</title>
		<link>http://www.charterwatcher.com/2008/nebuad-is-as-bad-as-we-thought/#comment-9</link>
		<dc:creator>Robb Topolski</dc:creator>
		<pubDate>Thu, 19 Jun 2008 23:16:03 +0000</pubDate>
		<guid isPermaLink="false">http://www.charterwatcher.com/?p=31#comment-9</guid>
		<description>This is one of the best articles I've read on the subject.  I especially like how you tied the different articles together.  I also like that you caught the fib in the "The code NebuAd uses is no different."  

I've read a widely-spread rumor that employees (some say seven employees) of the former advertising company Gator are key employees in NebuAd.  Indeed NebuAd started right about the time that Gator stopped, both are from Redwood City, and both had products that pushed all bounds of responsible advertising.  

Could you perhaps research this rumor and cover it in a future article?  

Thanks

Robb Topolski
(the author of the NebuAd technical report)</description>
		<content:encoded><![CDATA[<p>This is one of the best articles I&#8217;ve read on the subject.  I especially like how you tied the different articles together.  I also like that you caught the fib in the &#8220;The code NebuAd uses is no different.&#8221;  </p>
<p>I&#8217;ve read a widely-spread rumor that employees (some say seven employees) of the former advertising company Gator are key employees in NebuAd.  Indeed NebuAd started right about the time that Gator stopped, both are from Redwood City, and both had products that pushed all bounds of responsible advertising.  </p>
<p>Could you perhaps research this rumor and cover it in a future article?  </p>
<p>Thanks</p>
<p>Robb Topolski<br />
(the author of the NebuAd technical report)</p>
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